Here is a list of our most frequently asked questions. If you don't find the answer to your question, please feel free to contact us here.
Q. WHAT IS YOUR TURNAROUND TIME?
Headbands, bandanas, scrunchies, tubes, and blanket towels ship within 1 business day. Please note that all other items can take up to 5 business days to leave our facility plus shipping time to get to your door.
| Headband |
Ships in 1 business day |
| Bandana |
Ships in 1 business day
|
| Scrunchie |
Ships in 1 business day
|
| Tube |
Ships in 1 business day
|
| Blanket Towel |
Ships in 1 business day
|
| Fanny Pack |
Ships in 3-5 business days
|
| Pouch |
Ships in 3-5 business days
|
| Swimsuit |
Ships in 3-5 business days
|
| Phone Case |
Ships in 3-5 business days
|
*PLEASE READ: If you order a headband, bandana, scrunchie, tube, or blanket towel (or a mixture of any of these 4 items), they will all ship together in 1 business day. If you order any other additional item (for instance, a headband and a swimsuit), the headband will ship within 1 business day and the swimsuit will ship within 3-5 business days. They will arrive separately, but you will be notified and informed of both tracking numbers as the items ship.*
We, of course, aim to ship as soon as possible, but if you need a rush order, please email us at hello@sugarsky.com prior to ordering to check current shipping times!
Q. DO YOU SHIP INTERNATIONALLY?
We currently ship to within the US and to Canada. We hope to ship more places in the near future!
Q. WHAT IF A HEADBAND I WANT IS OUT OF STOCK OR COMING SOON?
Drop your email in the box on the product page you want and we'll let you know when it's back!
Q. MY HEADBAND SEEMS TO BE TOO TIGHT WHEN I FIRST TRY IT ON. WHAT SHOULD I DO?
The headbands are made from a comfy material that will stretch a little with wear (not too much as we don't want the headband sliding off your head). Give it a good few stretches and you'll feel the difference. After you wash your headband (in cold water), give it a good stretch so it's comfortable for your next wear!
Another option is to wear the headband with the turban in the back and the flat portion in the front.
Q. WHAT IS YOUR RETURN POLICY?
See here!
Q. CAN I FIND YOUR PRODUCTS IN STORES ANYWHERE?
Yes! We are thrilled to be in stores from Georgia to Maine and all the way out to Washington. Please feel free to contact us to ask if there is a store near you.
Q. I AM A RETAILER AND INTERESTED IN WHOLESALE INFORMATION. WHAT SHOULD I DO?
Please fill out the quick form here. We will be in touch within 24 hours.
Q. WHAT IS THE BEST WAY TO STAY UPDATED ON NEW PRODUCTS & SALES?
The best way is to sign up for our email list here. Our subscribers are our VIPs and shop all new patterns & products early, get special discounts, etc.
We also run flash sales over on our Instagram (@sugarsky), too!
Q. DO YOU TAKE CUSTOM ORDERS?
Yes, we do! We offer low minimum, custom patterned orders. We are interested in hearing your ideas and seeing if it's something we can do. Please fill out this form to get started. We will be in touch within 24 hours.
